 Q: How can we contact
computerdoctor.co.uk to request a service and request a service which is quicker?
A: You can contact us in variety of different ways: NOTE: Using the PHONE ME service is the quickest of all. You can also text us your name and telephone number and we will call you back. Q: How can I contact a duty engineer to report a problem I have with a serviced computer? A: Just email support@computerdoctor.com . If it is urgent, call
0845 257 4953 and you can speak to a an on call computer doctor. Q: Do you have any service centres where we can bring our equipment for repair? A: Yes we do. you can bring your computer or laptop to our Service Centre in North Finchley in London. We maintain a fully equipped service base for repairing and testing purposes. In most cases, we collect, fix and return PCs and laptops anywhere in the UK. Q: How long does it take to collect, fix and return a PC or a laptop? A: Normally the turn-around is 4-5 working days unless required components for repairs or upgrades are not in stock and have to be ordered from other suppliers. Q: Do you offer any telephone technical support? A: No. Telephone technical support is only available to our existing customers. Therefore, if you have used our services you will be entitled to one instance of telephone support. More instances will be at our discretion. Q: How much is your typical call-out? A: This depends on the nature of the problem. Please call
0845 257 4953 and speak to a customer service representative and he will be able to give you the exact quote for the service and make a booking. Our rates are very competitive. Q: Are your engineers fully qualified? A: Yes. We will send highly qualified service engineers to all customers sites with at least a minimum of 4 years experience. All the engineers are A+ or Microsoft Certified System Engineers. Q: Do you have a no-fix no-fee policy? A: Yes, we do. This means THAT SATISFACTION IS GUARANTEED. If we don't do the job as required or you are not satisfied with the service, you DON'T pay!*
* No-fix no-fee
applies when the engineer is technically unable to resolve the reported
problem. If we can't fix the problem due to external dependencies such as
faulty equipment or no internet service by BT or any
Internet Service Provider , the customer is liable to pay the minimum
standard charge agreed at the time of booking. If the original problem
reported by the customer is fixed by the onsite technician, the customer is
liable to pay the full price agreed at the time of booking. All quoted
prices are exclusive of VAT and VAT will be added to the quoted price. A
minimum standard charge for 2 hours applies to any onsite visit. If the
visit takes longer than 2 hours, customers will be charged for the extra
hours of labour. A quote for the extra hours will be given to the customer
at the time of booking. As an example, customers are charged for 3 hours if
the technician completes the job in 2 h16 minutes but the customer can ask
the technician to stay for the full length of the extra hour to carry out
training or any other computer-related work if necessary.
To view the service agreement,
click
here.
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