
* No-fix no-fee applies when the
engineer is technically unable
to resolve the reported problem.
If we can't
fix the problem due to external
dependencies such as faulty
equipment or no internet service
by BT or any
Internet Service Provider , the
customer is liable to pay the
minimum standard charge agreed
at the time of booking. If the
original problem reported by the
customer is fixed by the onsite
technician, the customer is
liable to pay the full price
agreed at the time of booking.
All quoted prices are exclusive
of VAT and VAT will be added to
the quoted price. A minimum
standard charge for 2 hours
applies to any onsite visit. If
the visit takes longer than 2
hours, customers will be charged
for the extra hours of labour. A
quote for the extra hours will
be given to the customer at the
time of booking. As an example,
customers are charged for 3
hours if the technician
completes the job in 2 h16
minutes but the customer can ask
the technician to stay for the
full length of the extra hour to
carry out training or any
other computer-related work if
necessary.
To view the
service agreement,
click
here.
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